Welcome to our website, www.Jessops.com (together with any successor or replacement URL)(Website), operated and run by Jessops Europe Limited (England & Wales company number: 08384909), with registered office at Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, SL7 1EY and registered VAT number GB156009915, trading as ‘Jessops’.

These terms and conditions (Terms) tell you information about us and the legal terms and conditions on which we sell the products and services listed on our Website.

You must read these Terms carefully. By accessing our Website and/or placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms you should not use or order from our Website.

We update these Terms from time to time. Every time you wish to place an order on or use our Website, please check these Terms to ensure you understand the terms which will apply at that time.

If you have any questions relating to these Terms please contact us by post at:  Jessops, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, SL7 1EY or email: [email protected], or refer to our Help pages.

These Terms are governed by English law (including in relation to non-contractual disputes or claims). This means a contract for the purchase of products and/or services through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You agree that the courts of England and Wales will have exclusive jurisdiction (including for non-contractual disputes or claims), provided that if you are resident in Northern Ireland you may bring proceedings in Northern Ireland, and if you are resident in Scotland, you may bring proceedings in Scotland.

OUR CONTRACT WITH YOU

These Terms apply to any order you place through the Website. We will give each order an order number. Please quote the order number in all contact with us relating to the order.

Consumers: If you are a consumer, you may only purchase from our Website if you are at least 18 years old.

Business Customers: If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase products and/or services via the Website.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Order process: You place an order for one or more product(s) or services on the Website by completing the check-out process.

Acknowledgement of your Order: After you have submitted an order we will send you an Order Acknowledgement email confirming receipt of your order and details of the products and/or services that you have ordered. You must check the Order Acknowledgement details and advise us of any errors or omissions as soon as possible. Completion of the online check-out process and our Order Acknowledgement email does not mean that we have accepted your order – at this stage we are busy carrying out the checks explained below.

Checks: After sending your Order Acknowledgement email, we check that we can fulfil your purchase, there are no problems with the payment details you have provided and that you have passed anti-fraud, credit and security checks. We will contact you if we cannot accept your order and you will either not be charged or will be refunded for your order.

Order Acceptance: Acceptance of your order and the formation of a contract between us will take place when the products you have ordered have been dispatched to you and you have received a dispatch confirmation email from us, or in the case of services, when we confirm in writing that your order for such services has been accepted.

Special Order Items: these are products that we do not ordinarily stock and which we order in specially to fulfil your order request. When you place an order with us for a Special Order Item, we reserve the right in our absolute discretion, to charge you the full price for that order (including delivery charges) upfront at the time.

CANCELLATIONS, RETURNS AND REFUNDS

Cancellations/returns:

If your payment is not received we will cancel your order.

Your right to cancel your order before dispatch of the products: Should you change your mind, you can cancel your order at any time before you receive an Order Confirmation email from us. You must confirm your cancellation in writing to us by emailing: [email protected].

Your right to cancel/return an order after dispatch of the products: Should you change your mind, you can cancel your order/return your product(s) now within 14 days of receiving your product(s) from us by following the returns process set out below. Provided you return your product(s) in accordance with these Terms, you will receive a full refund for the product(s) (excluding the postage costs on your original Order) upon the product(s) being returned to us.

Please note, faulty items are not covered by the extended returns period and the 14 day return period is only applicable on ‘as-new’ and unwanted purchases in 'as new' saleable condition. 

If you change your mind, to return/cancel within 14 days of your order you must:

• return the product in its original, re-saleable and undamaged state/condition and in its original packaging together with all accessories, packaging, instructions and any other items included with it at time of sale (including free gifts). If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging;
• provide your proof of purchase;
• ensure all software, memory cards and DVDs, are still sealed; and/or
• ensure the product contains no personal data and has not been registered to a user

You may not return any product if it has been specially and/or specifically made/produced to your specification or personalised such as (but not limited to) film, developing, digital products (such as digital codes) or printing/personalised products.

It is important that you don't return any of your own items; e.g., memory cards, video tapes, DVD's. If you have any concerns, please contact a member of our Customer Support Team by email [email protected] prior to returning anything.

If you do not comply with the above conditions, we cannot refund or cancel your order. We may also (at our absolute discretion) seek to reduce or reject your refund.

If you cancel your order/return product(s) after they have been dispatched, you will be responsible for returning the products to us at your expense.

Cancellation of your order will be effective from the date you send notice of cancellation to Us. You will need to return the product(s) within 14 days of your order cancellation.

Faulty Products:

Faults not covered: Faults/defects caused by accident, neglect, misuse or normal wear and tear or which otherwise fall outside the terms of our warranty cannot be returned and will not be covered under the relevant manufacturer's warranty. In relation to such faults, we may, however, provide a repair service. We reserve the right to charge you for any costs or other liabilities incurred by us where a product is returned as faulty/defective but subsequently confirmed as not faulty/defective.

Faults within 30 days of delivery: If a product develops a fault within 30 days or is incorrectly described, you may request a refund, repair (if possible) or exchange from us provided that you notify us of the fault or problem within 30 days of the date of the delivery.

Faults after 30 days of delivery: If a product develops a fault after 30 days of delivery then you should rely on the terms of any manufacturer guarantee that is supplied with the product; such repairs will often be carried out by the manufacturer's own authorised repair/service teams to ensure that your product is repaired by skilled and qualified persons.

All products returned as faulty or incorrect will be checked to verify the fault/defect and if found to have no fault/defect will be returned to you.

No refund, repair or exchange will be processed until the returned product(s) have been confirmed by us to be faulty/defective.

How to Return a Product:

To return a product to us please email Customer Services at: [email protected] with the following information:

• original order reference number;
• your name; 
• your daytime contact number;   
• the product(s) you wish to return; and 
• the reason for the return.

Method of returns: You can:

• take the product(s) and your proof of purchase to your nearest Jessops Store; or
• return the product(s) by post to:
  
  Jessops Returns,
  Brandpath,
  Edison Road,
  Hams Hall Distribution Park,
  Coleshill,
  BIRMINGHAM,
  B46 1DA 
  
  To do this you will need a Return Material Authorization number (RMA Number) see "Getting an RMA Number" below. When returning product(s) by post, please send them, along with your proof of purchase and your RMA Number (please write this clearly on the outside of the packaging) to the address above. Please also include a copy of your invoice with your return and write your RMA Number on this copy invoice. We strongly recommend you use secure packaging and recorded and insured delivery method as the product(s) will be your responsibility until received by Us.

Getting an RMA Number: You can get an RMA by emailing Us at [email protected]. We will then raise a "Returns Authorisation" and email it to you. This email will clearly detail the address to return the items to. Please allow 2 working days from Our receipt of your call or email to receiving a response.

Refunds: Refunds can only be made to the original card of purchase and will be processed soon as reasonably practicable and in any event within 14 days of our receipt of the returned Product(s) following confirmation that you are entitled to a refund.

For ex-demonstration and pre-owned products, you will not be entitled to request an exchange or replacement product, only a refund.

Your statutory rights are not affected by our returns policy.

Cancellations of Services:

Please note that separate terms apply in relation to cancelling/returning orders for our various services. Please see the applicable terms and conditions for such services

LATE OR INCOMPLETE ORDERS

If your order has not arrived by the expected time or arrives incomplete, please email [email protected].

PRODUCT/SERVICE DESCRIPTION

Descriptions: Each product/service is sold subject to its description as detailed on the Website. We take reasonable care to ensure that all details, descriptions and prices of products/services are correct, but the information at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product/service until your order is accepted. We cannot guarantee the accuracy of information of the Website nor that such information will be error free, and information published on the Website may include inaccuracies and typographical errors.

Images and measurements: Images are for illustrative purposes only. We make every effort to portray product(s) on the Website accurately, but slight variations may occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set-up of the device from which you are viewing the Website.

Ex-demonstration and pre-owned Items: Ex-demonstration and pre-owned products are either ex-display, pre-owned or discontinued. Clearance products are identical to new products however there may be missing accessories, blemishes, scratches etc. which will be detailed on the Website product page. Multiple orders for Ex-Demonstration and pre-owned products cannot be placed. Ex-Demonstration and pre-owned products are not included in any cashback promotions.

DELIVERY AND DELIVERY CHARGES

Delivery:

Details of our delivery terms are set out on our Delivery Information page.

We shall not be liable for any losses, costs, damages, charges or any expenses caused by any delay in the delivery of products/services.

If your order is sent via DHL, you must ensure someone is available to sign for your parcel as it will not be left without a signature. Delivery will be to the UK address specified in your order to safeguard against fraudulent applications. We can only deliver products ordered with Consumer Finance to the home address of the applicant.

Collect@Store:

Our Collect@Store service combines all the convenience and ease of shopping online with our store network and expert staff.  There are no delivery costs or waiting for the courier, and our expert staff are happy to offer additional help and advice when you collect your order. We'll also contact you when your order is ready for collection.

Collect@Store Specific Terms:

• some stores may be excluded from Collect@Store;
• not all products listed on the Website are included in our Collect@Store offering;
• payment is taken when you place your order on the Website;
• the price of your order will be confirmed via your order on the Website;
• we take care to ensure that the correct stock in store is shown as available online for the Collect@Store service. We cannot, however, be held liable in the event that a stock discrepancy exists.

PRICE AND HOW TO PAY

Prices are correct at the time of publishing and include VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for your order in full before the change in VAT takes effect. Any price changes will be confirmed to you in the relevant Order Acknowledgement. Please note some used products do not include VAT.

In the unlikely event that an incorrect price is shown on the Website Jessops reserve the right to not fulfil the order at that price. In such circumstances you will be notified and given the choice to proceed with the order at the correct price.

Payment method: All orders must be paid for using a UK registered credit / debit card. We offer various ways for you to pay online including Visa, MasterCard, AmEx and Maestro payment cards and PayPal. We may from time to time, at out sole discretion, add or remove payments methods.

PayPal is currently only available for home delivery orders, not Collect@Store. 

We do not accept cheques, and will only accept Bacs payments in certain circumstances where payment by Bacs has been specifically approved by our Customer Services Team.

When your payment for products or services is taken: All credit/debit card payments are subject to authorisation by your card issuer. We usually take payment on dispatch of your order, however in certain circumstances  we may take payment beforehand. Please contact customer care for more detail and confirmation as to when the payment for your order will be taken. r. The Merchant ID/payment reference that will show up on your credit card/bank statement in respect of the transaction will be "Jessops Europe Limited".

When placing your order, you must ensure that the details of your credit or debit card, are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of your purchase. We may confirm the validity of your credit or debit card details All payments are handled by our third party payment services provider.

CASHBACK OFFERS

Please refer to the relevant manufacturer's/promoter's (Promoter) cashback terms and conditions, and any instructions from the Promoter of the relevant cashback promotion; we will have no liability or other obligation to you in relation to the same.

By applying for a cashback promotion, you agree to the Promoter's cashback terms and conditions that bind you and the Promoter.

Promoters of cashback promotions reserve the right to cancel or extend their promotion terms and conditions, usually without notice.

MANUFACTURER'S GUARANTEE

Some products we sell come with a manufacturer's guarantee. For details of the applicable terms and conditions of such guarantee, please refer to the manufacturer's guarantee provided with such product(s).

OUR LIABILITY TO YOU

If you are a business customer: we will not be liable for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any loss or corruption of data, information or software; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services.

If you are a consumer: we will not be liable for:

• any loss or damage caused by us in circumstances where:
      - there is no breach of a legal duty of care owed to you by us; and/or
      - such loss or damage is not reasonably foreseeable;
• any loss or damage caused wholly or mainly by your breach of these Terms; or
• any loss or damage relating to any business of a consumer, including loss of profit, loss of data, loss of business, loss of business opportunity or business interruption.

 

Nothing in the Terms will exclude or limit our liability:

• for fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence or that of our servants, agents or employees;
• for breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
• for defective products under the Consumer Protection Act 1987;
• if you are a consumer, any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
• to the extent that it is not lawful to exclude or limit our liability.

Complaints

We value our customers very highly. In the event you have a complaint or other issue regarding a product or service purchased from us, please contact us at [email protected].

If our Customer Services Team is unable to resolve your complaint or you are not satisfied with the resolution we have offered/provided, Consumer Dispute Resolution Limited is available at: https://www.cdrl.org.uk/  

Other important terms

We may transfer our rights and obligations under a contract with you to another organisation, but this will not affect your rights or our obligations under these Terms.

Each contract is between you and us. No other person shall have any rights to enforce any of its terms except as expressly set out in these Terms.

These Terms (together with any applicable additional terms set out below) and any document expressly referred to in them constitute the whole agreement between you and us. You agree that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

We will not be liable nor responsible for any breach of these Terms and/or any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by circumstances outside of our control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, failure of public or private telecommunications networks.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights, or if we delay in doing so, that will not mean that we have waived our rights nor will it mean that you do not have to comply with such obligations.

If any provision of these Terms shall be deemed unlawful, void or unenforceable, then that provision shall be deemed to be severed from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

Your statutory rights are not affected by these Terms.

Who these terms and conditions apply to:

These additional terms and conditions apply if you are a consumer and you choose to obtain consumer finance to purchase products from us. If these terms conflict with any terms in the General Terms and Conditions of Purchase, the terms in this section will take precedence.

Who We are: Jessops Europe Limited (England & Wales CRN: 08384909) is authorised and regulated by the Financial Conduct Authority (FCA FRN 681720) and acts as a credit intermediary and not a lender, offering credit products provided by a limited number of finance providers (Lenders), including Klarna Bank AB (publ) (Klarna) and PayPal (Europe) S.á.r.l. (Paypal). Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Klarna is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna can be contacted at: www.klarna.com/uk/customer-service  and their terms and conditions can be found here: https://www.klarna.com/uk/terms-and-conditions/.

PayPal is duly licensed as a Luxembourg credit institution and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-2449 Luxembourg. PayPal can be contacted at: https://www.paypal.com/uk/smarthelp/contact-us and their terms and conditions can be found here: https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms.

Applying for finance (online):If you would like to apply for consumer finance you must complete an online application form accessed via the 'checkout' page on the Website. You will be sent an email to confirm the status of your application as soon as it has been processed. Any application for consumer finance is subject to approval by the relevant Lender. If your application is approved and you accept the terms of the consumer finance contract, you will return to the checkout and will proceed through to the completion of your order. Following completion, you will receive an email with a link to download a copy of your credit agreement for your records.

Depending on the Product purchased, and subject to availability, typical consumer finance deals may include:

• 12 or 24 months Interest Free Finance;      
  
• 24 or 36 month Interest Bearing Credit at the representative interest rate applicable at the time; or      
  
• Pay in 3, so that you pay the purchase price in 3 interest free instalments.

Interest and deposit: Depending on the consumer finance deal, consumer finance orders may be subject to a minimum deposit of 10% or 20% which will be taken from your Debit/Credit Card once your order has been confirmed and approved.

We and/or the Lender reserve the right to withdraw or amend any credit products from time to time at our/their sole discretion.

ELIGIBILITY AND CREDIT TESTING

Acceptance of an application for consumer finance is at the sole discretion of the Lender, who may vary their terms and acceptance conditions from time to time.

The Lender will undertake credit checking in order to decide whether to accept your application for consumer finance; you will need to provide certain information to the Lender for this process to be completed.

The Lender’s decision on online consumer finance applications is usually made within minutes, however, if you submit your application outside of normal business hours, then you will likely receive a response the next working day. The Lender has the right to delay their decision pending further review and ask further questions or for more information.

Exclusions: 

We reserve the right to withdraw or amend the products that are eligible for consumer finance from time to time and at our sole discretion.

Consumer finance is not available:

• on certain products;
• if you are resident in Eire or the Channel Islands; or
• if you are under 18 years old.

Circumstances where we may refuse your application: If your application is rejected we are not able to confirm the reason for this. Applications are usually declined due to one, or a combination of reasons, some examples can be found below:

• your credit score (note that every finance company will score you differently);
• adverse credit reference agency information;         
  
• you are considered to be overcommitted;    
•   you are aged under 21; or       
• your existing account performance with other lenders.

Please contact the relevant Lender if you have any questions in relation to your application. 

INFORMATION HELD BY CREDIT REFERENCE AGENCIES

Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other Lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Please contact the relevant Lender if you have any questions about the information they will require for the application.

Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

You can contact the following companies to find out more about your credit score, credit decisions and the information about you that is held by credit reference agencies:

• Experian Ltd
• Equifax Ltd

Delivery

Products are allocated to your order only when your application for consumer finance has been approved. This means there's a small chance that the product you ordered may be sold out by the time your agreement is received. For orders that are subject to consumer finance, NO products that are subject to your order will be dispatched until ALL products that are subject to this order are in stock and available.

Please be aware that if you apply for consumer finance online, the delivery date for your product(s) may be later than expected due to the time required to process your finance application. You will be notified by email once your order has been dispatched.

Help: Simply email our customer services team at [email protected] or contact the relevant Lender if you have any questions.

Delivery: Products are allocated to your Order only when your application for Consumer Finance has been approved. This means there's a small chance that the Product you ordered may be sold out by the time your agreement is received. For Orders that are subject to consumer finance, NO Products that are subject to your Order will be dispatched until ALL Products that are subject to this Order are in stock and available.

Help: Simply email Our customer services team at [email protected] or call them on 0203 322 3387 detailing the nature of your enquiry.

A customer services advisor or a member of Our online finance team will get back to you as soon as possible with an answer to your question.

Applying for finance (in store):

We will take your details (including credit or debit card details) and any documents (such as ID documents)/information required to submit your application to the relevant Lender. If your application is approved you will be asked to sign the credit agreement with the relevant Lender in store and you can take your purchase away that day

BE AWARE

You are solely responsible for deciding whether to apply for consumer finance having regard to your own circumstances. You should not take out any consumer finance or use any pay by instalments option if there is any risk that you cannot afford to make the purchase and/or you will be unable to keep up with and make any payments on time and in full.

You must be aware of the risk of penalties, additional interest payments or other costs in the event that you fail to keep up with any repayments or otherwise breach the terms of a consumer finance agreement.

The Jessops Photo website located at https://www.jessops.com/photo For terms and conditions please refer to the photo website.

These additional terms and conditions apply if you choose to purchase Training Academy Services from Jessops. If these terms conflict with any terms in the General Terms and Conditions of Purchase, the terms in this section will take precedence.

ADDITIONAL DEFINITIONS

When the following words with capital letters are used in these terms this is what they will mean:

Course(s): are the training course(s) provided by Jessops;

Equipment: means all and any cameras, camera equipment and apparatus, and any other materials brought to the Venue and/or the Course by you;

Owners: means the owners and/or management of the Venue;

Training Services: the training services to be provided to you through the means of the Course and/ or workshops and any additional activities which We deem appropriate from time to time incorporated into the Course; and

Venue: means the venue the Course(s) are to be held at.

SUBMITTING AN ORDER

You can only attend a Course if you are over 16 years of age on the date of attendance at the relevant Course or, if you are 16 years or younger, you attend the Course with a parent or guardian. An exception to this is the Big Cats course where you have to be over the age of 17 to attend. By booking on a Course you confirm that you are over the age of 16 or, if you are 16 years or younger, you will attend the Course with your parent or guardian. If you are under 16 at the time of the Course and you do not attend the Course with your parent or guardian, you will not be permitted to participate in the Course.

You may book on a Course via the Website or in-store, or by contacting our Customer Services Team at [email protected].

You must attend a Course within 12 months of the date of your booking. If you fail to do so, you will lose your chance to attend a Course, but you will still be charged and you will not be entitled to a refund.

YOUR OBLIGATIONS

You will:

• wear appropriate clothing and footwear to the Course;
• comply with all reasonable instructions and directions issued by us or the Venue (including, without limitation, in relation to health and safety or security requirements);
• at all times throughout the Course and whilst in attendance at the Venue conduct yourself in an orderly manner and you must not act in any manner which causes offence, annoyance or inconvenience to other Course attendees, the Venue, or us;
• take out and maintain applicable adequate insurance to cover your participation on the Course and for the Equipment;
• not cause or permit any damage to the Venue, or any part of it or to any fixtures or fittings at the Venue, or to any equipment (including other course attendees’ equipment) at the Venue;
• be responsible for the payment of any and all expenses incurred by you in relation to the Course;
• inform us either during the Course or within 28 days after the final day of the Course of any complaint or problem relating to the Course which you may have.

You agree and acknowledge that you have full responsibility for your mobility whilst on the Course and attending the Venue (both travel arrangements to and from the Course and your general mobility once at the Venue and whilst participating in the Course).

Please contact us prior to booking a Course if you have any mobility problems, walk with the aid of walking aids or require a wheelchair or any other assistance whilst attending the Course and We will be happy to help.

CHANGES TO YOUR ORDER

Prior to the Course date we reserve the right, for any reason (whether or not due to events outside our control), to change the price of, format, content, Venue and timing of the Course as advertised on the Website; We will use reasonable endeavours to notify you of any such change(s).

We reserve the right at any time after We have accepted your order/booking and for any reason (whether or not due to events outside our control) to cancel or change the format, content, Venue and timing of the Course.

In the event that we cancel the Course you will be entitled to a full refund of the fees that you have already paid to us in respect of that Course. If any changes are made to the Course, these terms will continue to be binding on both you and us and the booking will be deemed to be amended accordingly.

You are entitled to amend your booking at any time by emailing [email protected], however, unfortunately we cannot accept an amendment to your booking less than 7 days before the proposed date of your original Course booking. Any request for a cancellation of a Course or amendment to your booking less than 30 days before the proposed date of your original Course booking unless otherwise specified: (i) will only be granted or qualify for a refund (either in whole or in part at our sole and absolute discretion) in extreme circumstances; and (ii) must be made by contacting our customer services team at [email protected] or calling in to one of our stores.

Where you wish to amend your booking to attend a Course that is more expensive than your original Course, you must cancel your booking in relation to your original Course (subject always to the clause immediately above) and then make a new booking in relation to the new Course.

TRAINING SERVICES

We will supply the Training Services to you for the duration of the Course stipulated in your booking.

As a consumer, you have legal rights in relation to any Training Services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Nothing in these Terms will affect these legal rights.

PRICE AND PAYMENT

We will take full payment for the relevant Course(s) at the time that you make your booking in relation to the same. For the avoidance of doubt the prices as referred to in your booking will include the following:

• tuition for the Course; and
• Course materials

You should bring your own refreshments.

In order to complete your booking you will be required to pay the applicable Course fees. Where you made your booking over the telephone payment can be made by credit or debit card. If you make your booking at a Jessops store then payment may also be made in cash.

ADDITIONAL LIMITATIONS ON OUR LIABILITY TO YOU

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Training Services.

We do not make any warranty or other guarantee as to the Course in general and in particular in relation to: (i) the presence or absence of any other attendees or the Venue; or (ii) the benefit or outcome (commercial or otherwise) that you may achieve as a result of attending the Course.

We will have no responsibility or liability for any loss, theft, or damage to your property or effects, including but not limited to your Equipment.

In the event that the date of the Course is changed or the Course is cancelled due to an event outside our control you will be informed as soon as possible (and we will use all reasonable endeavours to give you at least 24 hours' notice) prior to the scheduled commencement date for the Course and you will be entitled to either:

• a full refund of the fees paid to us for the Course; or
• attend the Course on the alternative date suggested by us except in cases where it is no longer possible to provide the Course.

INTELLECTUAL PROPERTY RIGHTS

Any and all intellectual property rights in the Course materials are owned by us/our licensees and will continue to be owned by us.

QUESTIONS

If you have any questions, please contact us by email at: [email protected]. Alternatively, please speak to one of our colleagues in-store. 

Nothing in these terms affects your legal rights.

STATUS AND APPLICATION

The following terms apply to your use of the Website (Terms of Use).

The Website is directed at people residing in the United Kingdom. We do not guarantee that content available on or through the Website is appropriate for use or available in any other locations. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are:

• aware of these Terms of Use and comply with them; and     
• not under the age of 13, and if they are over the age of 13 but under the age of 18 they are being sup ervised by an adult at all times.

Access to the Website by anyone under the age of 13 is unauthorised and is not permitted by these Terms of Use.

The information provided by us on the Website is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.

ERRORS AND OMISSIONS

We make every effort to ensure that the information on our Website is accurate and up to date. However, we cannot guarantee that the content and information on the Website is error-free, complete or up to date and you acknowledge that information published on this Website may include inaccuracies and typological errors. We will promptly correct any errors brought to our attention. If you find an error, please let us know by emailing [email protected].

We cannot accept any responsibility for information or opinions from third parties, contained within the Website, or for the content of links from this Website. Where the Website contains links to other websites and resources provided by third parties, these links are provided for information only; we have no control over those resources.

Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacturer and may change without notice.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Offers, prices, specifications and services are subject to change.

INTELLECTUAL PROPERTY

The Website is owned and controlled by us and we are the owner or licensee of all intellectual property rights in the Website and the material published on it. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website will remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

Whenever you make use of a feature that allows you to upload content to the Website, you grant us a perpetual, irrevocable, world-wide and royalty-free licence to use some or all of such content in any manner and for any purpose.

YOUR USE OF THE WEBSITE

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through it and to comply at all times with the obligations set out in these Terms of Use.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of any material/content on the Website.

You may print off one copy and may download extracts of any page(s) from the Website for your personal reference and you may draw the attention of others to material posted on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Ours and/or our licensor(s)’ status as the authors of material on the Website must always be acknowledged.

If you print off, copy or download any part of the Website in breach of these Terms of Use your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have printed off copied or downloaded.

We will endeavour to allow uninterrupted access to the Website but we reserve the right to modify, suspend or withdraw, temporarily or permanently, this Website (or any part of it, including any service or product advertised on it) with or without notice to you. We will not be liable to you or any third party for any modification to, suspension or withdrawal of the Website.

We do not warrant that the Website will meet your requirements or will be uninterrupted, timely or error-free or that defects will be corrected.

If you access the Website from outside the UK you are responsible for compliance will all local laws in respect of such access/use.

YOUR OBLIGATIONS

You confirm that:

• if you are providing personal information, you have parental consent if you are under 18 years of age;
•  any personal information which you provide to us is true, accurate, current and complete in all respects;
•  you will notify us immediately of any changes to your personal information by contacting Us by email at [email protected];
• Any content you upload/contribute to the Website shall not:
  - be defamatory, obscene, offensive, harmful or inflammatory;
  - promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  - infringe any copyright, database right or trade mark of any other person;
  - be likely to deceive any person;
  - impersonate any person or misrepresent your identity or affiliation with any person;
  - give the impression that the content emanates from Jessops if this is not the case;
  - contain any advertising or promote and services or link o any other sites; and/or
  - breach any applicable laws.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

PROHIBITED USES

You may use the Website only for lawful purposes. You must not use the Website:

• in any way that breaches any applicable local, national or international law or regulation; or 
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or 
• for the purpose of harming or attempting to harm minors in any way; or
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You must not:

• reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of these Terms of Use; or
•  access without authority, interfere with, damage or disrupt:
  -   any part of the Website;
  -   any equipment or network on which the Website is stored;
  -   any software used in the provision of the Website; or
  -   any equipment or network or software owned or used by any third party.

If you fail to comply with any of these Terms of Use, we may in Our absolute discretion take any action against you that we deem necessary, including but not limited to, immediately withdrawing your right to use the Website, issuing of a formal warning to you and/or commencing legal action against you.

USERNAME AND PASSWORD

On registering with us, you register a username and password which must be used in order to access certain restricted parts of the Website. The username and password are personal to you and are not transferable.

Your username and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your username and/or password and any payments due for services accessed through, or product(s) purchased on, the Website by anyone using your username and/or password. Any breach of security of a username and/or password should be notified to us immediately.

We have the right to disable your password, if in our opinion, you have failed to comply with or otherwise breach any of the provisions of these Terms of Use.

You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.

VIRUSES, HACKING AND OTHER OFFENCES

We do not guarantee that the Website will be secure or free from bugs or viruses.

We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

DATA SUBMITTED BY USERS

We accept no liability for data supplied by any user for display on the Website.

If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.

If you submit data for display on the Website you must comply fully with these Terms of Use. You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.

We will only use your personal information in accordance with the terms of our Privacy Policy.

DISCLAIMER

The information on the Website is provided by us and is for general information purposes only.

Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, we do not accept any responsibility or liability for loss or damage including without limitation, any economic losses, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of data arising out of or in connection with the use of the Website.

We assume no responsibility for the content of any other websites to which this Website has links. Linking should not be taken as endorsement of a website, including any products and services referred to in that website, nor does it imply that there is an association between us and the operators of that website. We cannot guarantee that these links will work all the time and has no control over the availability of linked pages. We endeavour to keep the Website running smoothly but We do not guarantee uninterrupted access to the Website.

LEGAL STUFF

These Terms of Use, their subject matter and their formation are governed by English law (including in relation to non-contractual disputes or claims). You agree to that the courts of England and Wales will have exclusive jurisdiction (including for non-contractual disputes or claims).

In these Terms of Use we do not exclude or limit our liability to you in any way where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

Our Privacy Policy and Security policy can be found here

These additional terms and conditions apply to the Repair Services (Repair Services) provided by us or one of our repair agents (each a Repair Agent). If these terms conflict with any terms in the General Terms and Conditions of Purchase, this section will take precedence.

OUR CONTRACT WITH YOU

For repairs initiated in one of our stores, we will acknowledge that your goods are in our custody by giving you a receipt and asking you to sign a copy of our terms and conditions. Your goods will then be sent to our Repair Services Team for assessment and if a repair is possible, we will confirm this to you together with the cost for the repair. The order will take place when you confirm your agreement to the repair and the cost of the repair following the assessment.

For repairs not initiated in store, you will need to send the goods to us at your own cost and we will confirm that we have received your goods by sending you a confirmation email. Your goods will be sent to our Repair Services Team for assessment and if a repair is possible, we will confirm this to you together with the cost for the repair.  The order will take place when you confirm your agreement to the repair and the cost of the repair following the assessment.

If we are unable to accept your order and/or perform the repair, we will inform you of this.

Please note, for items that are out of warranty you must pay an initial upfront fee of £25.00 before the Repair Services start to cover the initial inspection by the Repair Services Team/Repair Agent. The fee will be deducted from the final bill if you choose to go ahead with the Repair Services.

REPAIR SERVICES

The Repair Services are only available in participating Jessops retail stores or via the Jessops Customer Services Team.

The Repair Services are available to those customers who have one of the following:

• an in-warranty or Manufacturers Guarantee repair;
• an out-of-warranty estimated repair (managed by a Repair Agent);
• a Jessops Care Plan or Jessops Care & Protect Plan (Plan) repair (managed by Domestic and General Services Limited or Domestic and General Insurance PLC); or
•  a further repair of a previous Jessops out-of-warranty repair managed by the guidelines set out by the Repair Agent. 

THE REPAIR PROCESS

To use the Repair Services please contact our Customer Services Team by email: [email protected] or speak to a member of staff at a participating Jessops store and take with you the equipment that you wish to be repaired. You will need to ensure that in addition to the equipment itself you also have with you any associated parts which are loose and/or broken, as well as any associated Guarantee or Warranty paperwork (Repair Equipment). 

We will then undertake an assessment of your Repair Equipment to determine the Repair Equipment’s eligibility for repair, and (if relevant) the best type of repair.

Any existing damage, missing or loose parts, or cosmetic imperfections will be noted in writing prior to carrying out the Repair Services. It is your responsibility to ensure that the information provided is accurate. If there is any difference in condition of the Repair Equipment received back, it is your responsibility to prove that this damage was not there when you provided the Repair Equipment to us. 

Unless we tell you otherwise, the Repair Equipment will be returned to the store in which it was submitted and it cannot be collected from any other place.

For repairs submitted via the Jessops Customer Services Team, the Customer Services Team will contact you to confirm the address that you would like the Repair Equipment to be returned to once the Repair Equipment has been repaired and we have received payment in full for the Repair Services.  

LEGAL REQUIREMENTS/ELIGIBILITY 

In submitting your Repair Equipment, you confirm that:      

• you own the Repair Equipment;  
• if the Repair Equipment is subject to any lease hire, hire purchase, any finance or credit agreement or anything similar, you will take full responsibility for payments due in relation to these agreements;
• you are over the age of 18 and are legally capable to authorise the completion of work on the Repair Equipment;
• you are resident in the United Kingdom and will be able to collect the Repair Equipment from the store when it is ready for collection; 
• you have removed all SD cards and other data storage devices from the Repair Equipment and backed-up separately all data that was stored on the Repair Equipment prior to handing it over for repair; and
• you will not suffer or incur any loss in the event that any or all data stored on the Repair Equipment is lost or otherwise erased or damaged.

IN-WARRANTY OR MANUFACTURERS GUARANTEE REPAIR

For In-warranty or Manufacturers Guarantee Repair, the Repair Equipment must be accompanied by an appropriate proof of purchase, which we will use to confirm the Repair Equipment’s eligibility for the repair under that guarantee.

Please note that while we may send the item off under warranty, it is the decision of the manufacturers repair agents whether this will be covered under warranty.

If the Repair Equipment has been dropped, subjected to impact, water, sand, liquid, has been tampered with, affected by battery corrosion or been used or stored contrary to the manufacturer’s stated usage conditions then the warranty may be invalidated.

OUT-OF-WARRANTY OR ESTIMATED REPAIR

All Out-of-Warranty/estimated repairs incur a £25 charge to cover carriage costs and initial inspection by the Repair Agent. Should you go ahead with the repair, this amount will be taken into account in the final repair costs.

The £25 initial charge is non-refundable should you: (i) decline the estimate; (ii) if the fault cannot be identified by the Repair Agents; and/or (iii) the Repair Equipment is beyond repair as assessed by us/the Repair Agent. 

An estimate will be produced once your Repair Equipment has been inspected by the Repair Agent, which will be sent to you via the contact details that you gave when you placed your order. You will receive a reminder of your estimated cost at both 7 and 14 days from the date of the estimate via email or written letter, as per your communication preferences. 

No work will be performed on the Repair Equipment until we have received your confirmation that you accept the estimate and wish to proceed with the Repair Services and/or you have signed the estimate confirmation letter and returned it to us.

If we do not receive written instructions from you within 21 days of the date of the estimate then the Repair Equipment will be returned unrepaired to the store you submitted it to or your address (as applicable).

The estimate may be revised by the Repair Agent after assessment if the internal condition of the equipment is not as anticipated. In these circumstances we will discuss any price changes with you before carrying out the work and you will have the right to cancel your order.

PLAN REPAIRS

For any Plan Repairs, the Repair Equipment should be accompanied by a proof of purchase receipt and an active Plan number. 

Your Plan number will be provided to you either on your receipt or via post depending on the type of plan you purchased.

Repair Equipment submitted without a Plan number may be subject to delay and may not be processed until the appropriate information has been submitted to us.

If you have misplaced your Plan number, you can call Domestic and General Services Limited or Domestic and General Insurance PLC on the same telephone number - 0333 000 9799 and select option 1 for repairs to confirm your Plan number. 

If parts are unavailable or the Repair Equipment is beyond economical repair then a replacement may be issued. Please refer to the terms and conditions found with your Plan documentation for full details.

If the Repair Equipment is eligible for a replacement, you will receive written notification from Domestic and General Services Limited or Domestic and General Insurance PLC (as the case may be), and your Plan will then end in accordance with the applicable terms and conditions. 

FURTHER REPAIR OF AN OUT-OF-WARRANTY REPAIR

All Out-of-Warranty repairs have a 30 day repair guarantee unless otherwise stated. This means that if the exact same fault re-occurs within this time period, you can return your previously repaired Product (that was repaired by us) to us and we will arrange for it to be fixed free of charge. 

Please note that this re-repair warranty only covers the exact same fault as previously fixed by us. Any new faults will be treated at our discretion and we reserve the right to charge you if it is deemed a new fault.

DELAY AND CANCELLATIONS OF REPAIRS

We will usually complete the Repair Services on or before the collection date provided to you, but this date is only an estimate.

If our performance of the Repair Services is affected by an event outside our control then we will contact you to let you know and we will take reasonable steps in an attempt to minimise the effect of the delay. For example, this may be because some parts required for the repair are not currently available. 

Provided we do this, we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund if we have not already started the Repair Services on the Repair Equipment.

PAYMENT

For Repair Equipment that is still in warranty (where an appropriate proof of purchase has been provided proving the equipment is still in warranty) the Repair Services will be provided free of charge.

For Repair Equipment that is out of warranty you must pay the standard £25.00 repair estimate charge in full before the Repair Services start. The balance of the repair costs must be paid on or before collection of the Repair Equipment from us.

For repairs initiated through our Customer Services Team, you are solely responsible for paying any postage costs to send the Repair Equipment to us. You must pay the repair costs in full before the Repair Equipment is returned to you. 

If you do not: (i) collect the Repair Equipment from us; or (ii) confirm the address that we should return the Repair Equipment to within 12 months of us notifying you that the Repair Equipment is ready for collection/return, then we may dispose of any or part of the Repair Equipment at our discretion and without any liability to you. Please contact us by emailing: [email protected] if you are unable to collect your Repair Equipment from the local store.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Repair Services.

We will make good any damage to your Repair Equipment directly caused by us whilst carrying out the Repair Services. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your Repair Equipment that was not caused by us or that was not in the agreed scope of the Repair Services.

We are not liable for business losses. We only offer the Repair Services for domestic and private consumers. If you use the Repair Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to the other provisions of these Terms, we do not accept any liability for any loss of data in relation to the Repair Equipment which arises as a result of the Repair Services.

QUESTIONS

If you have any questions about the Repair Services, you can contact Us by email at: [email protected]. Alternatively, please speak to one of our colleagues in-store. 

Nothing in these Terms affects your legal rights.

These additional terms and conditions apply to Jessops’ trade-in and part exchange scheme (Scheme), in circumstances where you trade-in/part exchange your existing digital imaging equipment (Old Equipment) for a credit to spend towards purchasing new digital imaging equipment on our Website or in our stores. If these terms conflict with any terms in the General Terms and Conditions of Purchase, the terms in this section will take precedence.

By trading-in/part exchanging digital imaging equipment, you agree to these Trade-in & Part Exchange Terms.

APPLICABILITY

The Scheme is available in participating Jessops retail stores or via the Website at: https://www.jessops.com/c/offers/services/trade-in.

You can either apply to trade-in your Old Equipment for cash, or trade-in/part exchange your Old Equipment for a new Jessops product when you purchase a qualifying product at the same time as trading-in/part exchanging your Old Equipment. The trade in for cash Scheme is only available via the Website, not in-store.

We reserve the right to withdraw or amend the products that are eligible under the Scheme at our sole discretion at any time. Participating products will be as advertised and confirmed by us in writing at the time you look to take advantage of the Scheme.

OUR CONTRACT WITH YOU

When you agree to the quote we provide you in relation to your Old Equipment and you sign our terms and conditions issued by us to you in relation to your trade-in/part-exchange, a contract will come into existence between you and us in relation to your participation in the Scheme.

If we cannot accept your trade-in/part-exchange/you are not eligible to participate in the Scheme we will let you know. 

Where you are trading-in/part-exchanging your Old Equipment for a new Jessops product, Jessops’ General Terms and Conditions of Purchase shall apply in relation to your purchase of such new product. 

TRADE-IN/PART EXCHANGE PROCESS

You may only trade-in/part exchange your Old Equipment if it:

• is legally owned by you;
• is in good working condition;
• is fully functioning;
• is not damaged in any way (save for minor cosmetic damages); and
• does not contain any personal data.

By participating in the Scheme and submitting your Old Equipment to us, you confirm that:

• you own the Old Equipment;
• you are over the age of 18 and are legally capable to participate in the Scheme;
• you are resident in the United Kingdom;
• you have removed all SD cards and other data storage devices from the Old Equipment and backed-up separately all data that was stored on the Old Equipment prior to sending it to us; and
• you will not suffer or incur any loss in the event that any or all data stored on the Old Equipment is lost or otherwise erased or damaged. 

The Old Equipment must not be stolen or listed with us or a third party as stolen. If the Old Equipment fails any due diligence check, we may notify the relevant police authority and we may pass the equipment and your details to them and you will not be entitled to participate in the Scheme.   

You will need to ensure that you have your Old Equipment available together with the relevant approved manufacturer battery and power cable/AC wall plug for the Old Equipment and any other items as reasonably advised by us to be required to participate in the Scheme.

You will need to tell us the make(s) and model(s) of the new product(s) that you propose to purchase (New Equipment) at the same time as trading-in/part exchanging your Old Equipment so we can verify that your Old Equipment qualifies and the New Equipment constitutes a qualifying purchase for the purposes of the Scheme.

We will undertake an assessment of your Old Equipment and provide you with a valuation for your Old Equipment to determine its value if you trade it in (Trade-in Value). Our determination of the Trade-in Value will be final and not subject to negotiation, but you do not have to accept the Trade-in Value unless you want to participate in the Scheme. Sometimes the Old Equipment may be of no value or will not be a qualifying product for the purposes of the Scheme. 

A Trade-in Value specified by us is only valid:  

• in relation to the Old Equipment in respect of which it was given; and
• for 14 days from the date it was given and is strictly subject to verification following inspection of the Old Equipment in respect of which it was given.

We may vary or revoke a Trade-in Value or revoke any Scheme qualifying product at any time at our discretion before you have completed your purchase of the New Equipment.

If you accept the Trade-in Value at the time it is given, you will be entitled to trade-in/part exchange the relevant Old Equipment at the same time as purchasing the New Equipment and you will receive an amount equal to the Trade-in Value as a credit towards the purchase price of the New Equipment. 

Once you have traded in the Old Equipment, it becomes our property and it will not be possible to have it back/returned to you under any circumstances.  For the web transactions, your equipment is considered our property once you have accepted our pricing and assessment of your equipment. 

RETURNS AND REFUNDS

In the event that you return the New Equipment for a refund in accordance with our refund policy you will:

• not be entitled to a return of the Old Equipment or cash in relation to the Trade in Value of the Old Equipment; and
• be entitled to either:
  (i) a refund of cash equal to the price of the New Equipment less the Trade-in Value and will not be entitled to a refund of cash in relation to the Trade-in Value; or
  (ii) a credit to spend at Jessops equal to the amount of the Trade-in Value.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Scheme. 

We will make good any damage to your Old Equipment caused by us whilst carrying out the Scheme if you do not decide to proceed with the Scheme, such as when assessing the Trade-in Value. However, we will not be responsible for the cost of repairing any pre-existing faults or damage to your Old Equipment.

We are not liable for business losses. We only offer participation in the Scheme to domestic and private consumers. You will not be eligible to participate in the Scheme if you are doing so for any commercial, business or re-sale purpose. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to the other provisions of these terms, we accept no liability for any loss of data in relation to the Old Equipment which arises as part of your participation in the Scheme. You are entirely responsible for ensuring that:

• your memory cards or any other personal items belonging to you are removed from the Old Equipment; and
• any data stored on the Old Equipment is backed-up, by you prior to handing the Old Equipment to us.

QUESTIONS

If you have any questions about the Scheme, please email: [email protected]. Alternatively, please speak to one of our colleagues at a participating store. 

Nothing in these terms affects your legal rights.

These additional terms and conditions apply to our digital imaging sensor cleaning service (Cleaning Service). If these terms conflict with any terms in the General Terms and Conditions of Purchase, the terms in this section will take precedence.

You must read these terms carefully. By requesting that we provide the Cleaning Service for your digital imaging equipment (Equipment) you confirm that you agree to these terms.

OUR CONTRACT WITH YOU 

For sensor cleans initiated in one of our stores we will acknowledge that your goods are in our custody by giving you a receipt.  For sensor cleans not initiated in store, the receipt of your equipment will be acknowledged to you via email.

If we are unable to accept your order, we will inform you of this and will not charge you for the Cleaning Service. 

PROVISION OF THE CLEANING SERVICE

We will undertake an assessment of your Equipment to determine if a sensor clean can be completed. Should any damage, dirt, scratches or liquid be present in the sensor We reserve the right in our discretion not to continue with the Cleaning Service. Otherwise We may perform a ‘wet clean’ on the sensor to remove the dirt.

We will provide the Cleaning Service in relation to the Equipment only. The Cleaning Service will be performed by appropriately qualified and trained personnel and with reasonable due care, skill and diligence and to such standard of quality as is reasonable in the circumstances. 

YOUR OBLIGATIONS

In relation to the Equipment you confirm that:

• you are the owner of the Equipment or have the express authorisation of the Equipment’s owner for us to provide the Cleaning Service in relation to the Equipment; 
• you have backed-up separately all data that is stored on the Equipment prior to requesting that we provide the Cleaning Service in relation to the Equipment, and accordingly you will not suffer or incur any loss in the event that any or all data stored on the Equipment is lost or otherwise erased or damaged in the provision of the Cleaning Service; and
• you acknowledge that you will be asked to pay for the costs of the Cleaning Service in full before the Cleaning Service starts. The cost for the Cleaning Service is as set out on the receipt provided to you in-store, or as set out on our website. There is a minimum charge of £30.00 (including VAT) for each sensor cleaned. Prices may be subject to change at our discretion.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We will endeavour to complete the Cleaning Service on or before the collection date notified to you; however, this date is only an estimate.

If our performance of the Cleaning Service is affected by an event outside our control, then we will let you know and we will take reasonable steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund, provided that we have not already started the Cleaning Service on the Equipment. 

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Cleaning Service.

Subject to the remaining provisions of these terms, we do not accept any liability for any loss of data in relation to the Equipment which arises as a result of the provision of the Cleaning Service. 

We will make good any damage to your Equipment caused by us whilst carrying out the Cleaning Service. However, we will not be responsible for the cost of repairing any pre-existing faults or damage to your Equipment or which are discovered while providing the Cleaning Service.

We will not be liable for business losses. The Cleaning Service is only intended for domestic and private use. If you use the Cleaning Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

QUESTIONS

If you have any questions about the Cleaning Service, please email: [email protected]. Alternatively, please speak to one of our colleagues in-store. 

Nothing in these terms affects your legal rights.

Where the following words with capital letters are used in these Terms, this is what they mean:

Contract: any contract between you and Us, created in line with clauses 3.1 and 3.2 of these Terms;

Event Outside Our Control: any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or, for Training Academy Courses, any illness or accident effecting any of Our personnel delivering Services;

Order: your order for the Products and/or a booking for the Services, in each case, made via the Website;

Product: a product displayed for sale on the Website;

Product Description: that part of the Website where certain details, description and specification in respect of the relevant individual Product are provided;

Personal Information: the details provided by you when registering your details on the Website;

Services: the services that we are providing to you as set out in the Order, for example, Training Academy services;

Terms: the terms and conditions set out in this document;

UK: England, Wales, Scotland and Northern Ireland;

Users: the users of the Website collectively;

Website: Our website located at www.jessops.com or any subsequent URL which may replace it.

When We use the words "writing" or "written" in these Terms, this will include e-mail except where We expressly say otherwise in these Terms.